Privacy Policy

Introduction

Tutor Marketplace ("we," "us," "our," or the "Platform") is committed to protecting your privacy and ensuring you have a positive experience on our application. This Privacy Policy explains how we collect, use, share, and protect your information when you use Tutor Marketplace.

Information We Collect

We collect the following types of information:

• Parent/student profile and contact information
• Tutor profile, qualifications, and background
• Booking history and lesson schedules
• Payment and M-Pesa transaction information
• Ratings, reviews, and feedback
• Progress tracking and lesson notes
• Device and location information

How We Use Your Information

• Connect parents with qualified tutors
• Process payments and M-Pesa transactions
• Track lesson progress and attendance
• Generate performance insights
• Provide tutor recommendations
• Maintain safety and trust on marketplace
• Dispute resolution and quality assurance

Data Sharing & Disclosure

Your data may be shared with:

• Tutors (limited to booking and lesson info)
• Parents/students in same lesson
• M-Pesa and payment processors
• Customer support team
• Legal authorities when required

We do not sell, trade, or rent your personal information to third parties.

Data Security

We implement industry-standard security measures including:

• End-to-end encryption for data transmission
• Secure authentication and access controls
• Protected servers in secure data centers
• Regular security audits and monitoring

Data Retention

Booking and payment records retained for 1 year. Profile data retained while active. You may request deletion of your account and associated data at any time. Click here to delete your data.

Your Rights

You have the following rights regarding your personal data:

• View your bookings and lesson history
• Access your progress reports
• Request data correction
• Delete your account and associated data

To exercise these rights or request data deletion, please visit our data management page.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your language preferences, and analyze usage patterns. You can control cookie settings in your browser.

Legal Compliance

We comply with relevant data protection regulations including GDPR, CCPA, and other applicable privacy laws. Our data processing agreements are available upon request.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or through the platform.